Terms and Conditions

I. GENERAL PROVISIONS

1. These Terms and Conditions specify the general conditions, ways of provision of services electronically and selling digital products via the Online Service https://devnet.hr.
2. These Terms will apply any time you use a website owned or operated by us (“Website”), or any other means to access our services (“Services”). By using our Website, you confirm that you accept these terms and conditions and that you agree to comply with them.
3. These Terms and Conditions are always available at the website  https://devnet.hr/terms-conditions which allows to download, display and record their contents by printing or saving them to a data carrier at any time.
4. These Terms may be amended from time to time. Any amendments or new terms will be made available via our Website. You may terminate this Agreement if you do not wish to be bound by any such amendments, but by continuing to use our Services you will be deemed to have accepted the new terms.
5. You are responsible for obtaining Internet access and a compatible, Internet-connected device to purchase our programs. The quality of your viewing experience depends on a number of factors, including your viewing device and the quality of your Internet connection. The Online service may be accessed if the IT equipment used by the Customer meets the following minimum technical requirements: a computer or a mobile device with access to the Internet, access to electronic mail, a browser Firefox, Chrome, Safari, Internet Explorer, Opera, enabling cookies and JavaScript in the web browser.
6. In using our Service, you will not:
   1. attempt to circumvent any technical measures (including digital rights management) that we may employ;
   2. take any measures to interfere with or damage Devnet Service;
   3. use the Devnet Service to transmit tortious, unlawful, infringing, and otherwise objectionable content;
   4. spam or harass Devnet or any other user;
   5. use any fraudulent, deceptive, or misleading practices;
   6. engage in any commercial activities except as permitted by us; or
   7. engage in any illegal activities.

II. ACCOUNT REGISTRATION

1. Registration data and personal information about you are governed by our Privacy Policy. If you choose to register, you agree to provide and maintain accurate, current and complete information about yourself.
2. You are responsible for maintaining the confidentiality of your password and account, if any, and are fully responsible for any and all activities that occur under your password or account. Please immediately notify Devnet of any unauthorized use of your password or account or any other breach of security.
3. You may terminate this agreement at any time by deleting your account(s). We reserve the right to terminate your account or restrict access to your account for any reason, including your breach of this Agreement.

III. ORDERS

1. Products are subscribed on a period basis (annual). We offer also lifetime access to our products.
2. Information about the Products as provided on the Service websites, as well as prices constitute an invitation to conclusion of an Agreement.
3. Product Licensing: The source code of Devnet’s plugins and themes is licensed under the GNU General Public License (http://www.gnu.org/licenses/gpl.html) version 2.0 or later. You can use one license for live/production, staging, dev and localhost sites. You can upgrade your plan in your account (https://devnet.hr/account) via Licenses → Upgrade to… .
4. You are obliged to choose his plan (payment annually or lifetime access.). The payments will be recurring at the beginning of each period.
5. Your service will automatically be renewed (subscription annual) and your chosen payment method will be charged at the beginning of each period, unless you decide to cancel your automatic payments for the Services, before the end of the then-current subscription.
6. We do not offer a trial version of our products.
7. To place an Order for our products an active electronic mail account is required.
8. The sell agreement shall be concluded in English.
9. Order can be placed 24 hours a day, 7 days a week.
10. Online Service will begin order completion after the Order is successfully placed and payment due for the Order is made.
11. In case of subscription licenses are valid for one year from the date of purchase. A valid and active license key is required in order to get updates and support for purchased extensions.
12. To note that orders and product fulfillment are through our reseller Freemius Inc., 1732 1st Ave, New York, 10128 NY, USA.
13. We grant Freemius a license to commercialize our product(s) (including re-selling those licenses) to customers. But we are responsible for our products and content, not Freemius.

IV. PRICES / PAYMENTS

1. The prices for products are provided in USD. We may apply taxes, including VAT (value-added tax).
2. We may change the price of our Services from time to time and add new fees and charges for certain features or to reflect a change in business or legal rules, but we will provide you with advance notice of changes in recurring fees.
3. Online payments are processed by PayPal or Stripe.
4. When making a payment, the Customer will be informed immediately before making the payment about the amount in which the payment should be made, about the possible methods of its execution and about the data of the payment provider, if the given service is possible. Detailed terms and conditions for making payments through the operators performing electronic payments are available on the website of the given operator.
5. When making a payment via an electronic payment operator, the customer should follow the instructions given by the operator of electronic payments in order to make a payment.
6. The customer agrees that the purchase documents (VAT invoice / receipt) for the order will be sent electronically from our reseller Freemius.
7. You can change your billing or invoice information in your account (https://devnet.hr/freemius/account) via My Profile → Billing.

V. REFUND POLICY

1. General Refund Policy

• 14-Day Money Back Guarantee: Customers are fully protected by our 100% Money Back Guarantee within 14 days of purchase if they experience an issue that makes the plugin unusable and we are unable to resolve it. If you encounter such an issue, please email us at [email protected] or use our contact form at https://devnet.hr/#contact, and we will consider offering a full refund.

2. Refund Request Process

• Issue Resolution: Once we receive a refund request within the valid refund period due to a technical issue, we will attempt to resolve the problem. If we cannot resolve it, a full refund will be processed.

3. Conditions Not Covered by Refunds

We do not offer refunds for the following reasons:

• Missing feature(s)
• Third-party conflict
• Discovering a better alternative
• Customer changing their mind

4. Additional Considerations

• Refund Processing Fees: If a customer refuses to allow us to determine if the plugin was truly unusable or if it was simply a misconfiguration, we may still process the refund. However, in this case, the gateway fee will remain the customer’s responsibility, resulting in a slightly reduced refund amount.
• Existing Customers: Refunds on upgrades for existing customers will be handled on a case-by-case basis. Abuse of the refund policy, such as requesting multiple refunds for individual products within a short time period, will result in denial of further refunds.

5. Handling and Management

• We are responsible for managing and handling customer refunds. Freemius is not involved in this process.

For any questions or to initiate a refund, please contact our support team at [email protected] or through our contact form at https://devnet.hr/#contact.

VI. COMPLAINTS

1. We have a sufficiently notified complaints procedure in place, and shall handle the complaint in accordance with this complaint procedure.
2. Complaints arising out of a breach of the Customer’s rights guaranteed by law or under these Terms and Conditions should be sent to the electronic mail address: [email protected] .
3. We undertake to process each complaint within 14 days. If there are any deficiencies in the complaint, the Seller shall request the Customer to supplement it as necessary, immediately, but not later than within 7 days from the date when the Customer received the request.
4. We would like to inform you that out-of-court complaint handling and redress procedures can be used. They can be used on a voluntary basis and only if both parties to the dispute agree to it.
5. Detailed information on consumer dispute resolution, including the possibility for the Consumer to use out-of-court complaint handling, redress and the rules of access to these procedures is available at the offices and on the websites of county (municipal) consumer advocates, Voivodship Inspectorates of Trade Inspection.
6. For example in Croatia the Customer who is a Consumer has the right to refer to a permanent amicable consumer court operating by the Commercial Inspection with a request to settle a dispute arising out of the concluded Sales Agreement.
7. According to article 14, paragraph. 1-2 of Regulation of the European Parliament and of the Council (EU) No 524/2013 from 21 May 2013, we commit ourselves to placing information on the ODR platform. Online Dispute Resolution is intended to facilitate an independent, non-judicial settlement of disputes between consumers and traders through the Internet. These disputes relate to contractual obligations arising from online sales or service contracts concluded between consumers living in the Union and traders established in the Union.
8. The Consumer who would like to take advantage of the possibility of an amicable resolution to disputes concerning online purchases may submit a complaint, for example, via the EU”s Internet ODR platform which is available at: http://ec.europa.eu/consumers/odr/.

VII. PRIVACY

1. Personal data in the Online Service shall be processed by the Controller in accordance with the binding legal regulations, in particular the Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation).
2. Additional explanations regarding the protection of personal data are contained in the “Privacy Policy” (https://devnet.hr/privacy-policy).

VIII. DISCLAIMERS

1. Your use of our service is at your own risks.
2. Except as required by applicable law, no warranties of any kind, either express or implied.
3. Devnet makes no representation, warranty, or guarantee as to the reliability, timeliness, quality, suitability, availability, accuracy or completeness of the Services. Devnet does not represent or warrant that (a) the use of the Services will be secure, timely, uninterrupted or error-free or operate in combination with any other hardware, software, system or data, (b) the Service will meet your requirements or expectations (c) errors or defects will be corrected, or (d) the Services are free of viruses or other harmful components.
4. In addition to the above disclosure, Devnet’s plugins and themes are licensed under The GNU General Public License; Version 2 (v2). For the developers’ and authors’ protection, the GPL also clearly explains that there is no warranty explicitly implied for the use of Devnet’s plugins and themes or its derivatives.

IX. FORCE MAJEURE

1. Neither Party can be held liable for the non-performance of any of its obligations, force majeure incident including but not limited to epidemic, flood, fire, storm, raw materials shortage, transportation strike, partial or total strike, or lock-out. The Party affected by such events must inform the other party promptly, no later than five (5) business days after said event occurs.
2. The parties agree that they will work together to determine how best to fill the order while the force majeure incident persists.

X. FINAL PROVISIONS

1. These Terms & Conditions will be governed by the law of the Republic of Croatia, without regard to its conflict of law provisions.
2. The choice of law made by the parties shall not have the result of depriving the consumer of the protection guaranteed to him by the mandatory rules of the law of the country in which he has his habitual residence in UE.
3. The matters not provided for in these Terms & Conditions shall be governed by Croatian law and UE law.
4. Each Customer shall be informed about any changes to these Terms and Conditions by information available at the homepage of the Online Service presenting a list of amendments and their effective dates. The Customers who possess an Account shall be additionally informed about the changes and presented with their list by a message sent to their electronic mail address. The effective date for any amendment shall fall at least 14 days after its publication. If the Customer who has a Customer Account does not accept the amended Terms and Conditions, he shall be obliged to notify this fact to the Seller within 14 days from being informed about the amendment of the Terms and Conditions. Notification of non-acceptance of the new Terms and Conditions shall result in termination of the Agreement.